Crystal Award FAQ

Your Questions, Our Answer

How long it may take to receive my order?”

Normally, for most orders it will take at-least 10 business days from the date your order is placed to the day shipment arrives in your hands. For Rush Awards order you may receive your order within 48 hours.

Do you offer Rush Orders?”

Yes! We offer rush order. It depends on the crystal products you need, and the time frame you need to get your awards in hands. In most cases we put every effort to reduce production time and to fulfill your requirements in your time frame however rush charges may be applied to any order required in less than 10 working days and additional shipping cost that may require to carry your crystal awards for etching facility. You will be notified by one of our sales representative regarding approximate shipping cost that will be added to your order later. We have large collection of premade custom crystal awards and glass awards in our stock so that if you wish you can select your suitable gift awards from our stock and it will be easier for us engraving crystal awards on your selected pieces. It helps to save time and money on rush offers. Even we can ship rush awards within 24-48 hours. For more information on Rush Orders, please visit our Rush Award Order page.

Do you take orders from outside USA?

Yes! Most of our crystal awards ship within the United States and Canada. Creative Crystal Awards ship internationally. We will accept orders from customers all over the world. All of our valuable customers from USA, UK, Canada, Australia, New Zealand and Asia can give order using our online store. Shipping price and delivery times may vary on this occasion. Please contact with our sales team for your order, shipping cost delivery time and destination point.

What is the best way to place order for crystal awards?

There are several ways you can follow and place your order for your corporate crystal awards. Below are the options we provide for you and can find an option that best suits your needs:

  1. Place order via Phone.
  2. Place order via Email.
  3. Place order via our online shopping store website

Our dedicated customer support representatives will be very happy to help you to place your order.

Can I change my order?

It’s very difficult for us to add, update or modify order you already have been placed. Due to our rapid processing time, it is very difficult to add to or change your order. You are requested to contact with our support representatives visiting our contact us page.

Can I order individual parts like figures or neck ribbons?

Individual parts like Neck ribbons are available individually. But figures are only available with the purchase of crystal trophies or certain plaques awards.

Can you tell me the size and product details of specific crystal awards item?

You will find all of our different corporate crystal awards size and details information in our website Browse your desired awards from category and go to product details page by click on the specific awards image.

What is your Refund Policy?

If you need to return any crystal awards and plaques, please contact with our customer service team immediately. We must be notified of pending returns within 7 business days of the order delivery date.

  • All return orders are subject to 40% replacing charge.
  • Shipping Charges, Engraved Plates, Customized Plaques Awards, and Custom Crystal Awards are NON-REFUNDABLE.


When will I receive my Email Confirmation?”

Our sales representative will notify you via email and send you an email confirmation as soon as you placing your order for awards. Our Email Order Confirmation confirms that your order has been accepted and processed.

Email Confirmation will contain your order number with other necessary details like: items code no, engraving details, etc. It’s your responsibility to check all information stated in Email Conformation. If you found anything wrong you are requested to contact with our customer support team immediately.

Do you offer any discounts to schools, charities or non-profitable organizations?

Creative Crystal Awards is very much helpful and happy to work with non-profitable organizations such as environmental, educational, community, volunteer service provider and try to help them to grow. If your company falls under no-profitable organization and looking for award recognition program with us, please contact with our sales representative.

Do you offer discounts for distributor, such as ASI, SAGE?”

Creative Crustal Awards design and manufacture corporate awards or gift award items, sports awards, etc. to sell directly to end customers so we do not offer any special discounts for distributor such as ASI or SAGE. However, sometimes in special occasions (i.e. Christmas, New Year) we do offer special discount to our distributors that we informed you via our special campaign or our online crystal shopping store. You are requested to join and subscribe our email newsletter to get special discount and special offer.

I want to get some sample awards first?

If you want to get some sample, we can arrange for sample awards for you if available in our stock and will ship without etching. Some crystal glass awards may need to be cut to order for sample delivery. You can pay price for sample awards via our online store and you have 30 days to return. Please note that the cost of shipping for the sample award is non re-fundable.

How many pieces at-least i should have for orders?

Don’t worry you can order for 1 piece to any number of crystal pieces you required. But some there are minimum order range for custom crystal awards and it depends on your project.

What payment system do you support?

We support all major payment gateways and globally accepted online payment system like:

  1. Credit Card Payment: Visa, MasterCard, American Express and Discover
  2. Online Payments: PayPal and Google Checkout, Skrill
  3. Direct Bank Account: If you wish you can pay us directly to our designated bank account.

If you need further assistance regarding payment then you can contact with our support team.

Can I cancel my order that already been placed?

If you wish you cancel your order any time but 20% fees will be applied, if you canceled your order within 48 hours. Please note that orders cannot be canceled once proofs have been sent to you for approval.

I want to place large order. Do you offer discounts for bulk order?

Yes! We will be happy to offer discounts for bulk orders in excess of 100 items of the same crystal awards. Please contact with our crystal awards sales team and they will send you price quotation with discount for bulk crystal awards order.

Are your awards made of crystal, glass, acrylic or wood?

Creative Crystal Awards only design and supply crystal awards and glass awards. Over the years we manufactured different types of crystal awards, crystal trophy, glass awards, plaque awards and crystal giftware items.

Can we provide our own artwork?

Definitely! You are most welcome and can send your artwork designed by your graphics designer. At the time of placing your order, simply upload your artwork file in .ai or .eps format.

What is .EPS file or .EPS format?

Abbreviation of EPS is Encapsulated Postscript. EPS allows graphics designer to transfer graphics artwork from one format to another. EPS can be generated by Adobe Illustrator and is the best graphics vector format that we need for engraving logos into glass, crystal, plaque and wood awards item.

In what format we sent our artwork?

We will accept logo artwork in .jpeg, .gif and .bmp formats. Better to send your artwork in soft copy if possible. Soft copy mean .eps format for logo artwork. Texts and wording can be sent in PDF format. For better engraving we need you company logo in Vector Art format so that we can scale the logo to the engraving space on your award or gift item. If you don’t have your company logo in vector format then no need to worry about that. Our Graphics Designers are highly experienced in vector conversion. If you take our vector conversion service then additional charge will be added in final invoice.

When can I get a proof?

Depending on your order whether it’s a rush or standard production time, proof schedules may vary. For rush orders, you should see a proof within 48 hours. For orders that have a standard turnaround time, please allow 5 to 7 business days for your proof to arrive.

Once your order is entered into our production system, the components for your product are scheduled for manufacturing. During that time, your text and logo are sent to our Art Department where our creative graphic artists will lay your materials out on a template of the award or gift item(s) on your awards order. To ensure customer satisfaction our crystal artists check proof again fro you and again then they will make a PDF of the template and email it to you for your review and approval. This gives you the opportunity to double check all spelling, information, artwork, color, etc. on your order before it is engraved. Once we get your proof approval then our crystal artist will engrave awards.

Please note that if you delay to send your final proof then order may delay to ship and responsibility will be yours for any unnecessary delays.

Can I get a proof before place order?

We are extremely sorry not to work with proof before place order. Order for crystal and proof for engraving crystal awards are fully relevant process in crystal industry.

This process will help you to know how it will work for you:

  • Step – 1: Place your order for Crystal Award
  • Step -2: Tell us your idea and vision
  • Step -3: Approve your proof
  • Step -4: We engrave your Crystal Awards
  • Step -5: Receive your awards

Please note that we don’t send orders to our manufacturing team until you approve your artwork

I want to use long text for engraving. Will you charge for additional lines?

You can use long (i.e. more than 3 lines) text for engraving awards but please keep in mind that size of text depends on engraving area of your selected award item. Generally, it will be no more than 200mm x 200mm. You are requested to inform before placing your order and our support team will guide you and advice for best engraving options to design custom crystal awards as per your requirements. Please note that we don’t charge for additional lines of text for engraving.

What font style and font size are perfect for engrave?

Font size and style of different fonts depends on types of awards and size of gift items you selected. Some corporate crystal award items have large room for engraving and some gift items may have very small space to engrave. Our Expert Graphics Designers have long experience with working with different fonts and typography. There are smart font styles can be used to engrave corporate awards and some fonts are fancy in style to engrave stylish recognition awards items. We have huge rang of fonts for engraving or you can send us your own corporate fonts to engrave your award items.

What fonts are available?

We work with a large variety of serif and sans serif fonts. Generally, we prefer to have our graphic artists make the recommendation on what font to use for your award. They have extensive experience and knowledge about what works best on the award you”ve chosen, with the amount of text you have, your logo styling, and the type of award you are giving. We will certainly try to meet any special requests, including using customer supplied font.

How much will you take to convert my logo into Vector?

It depends on your logo and how much time we need to hire our graphics designer to convert your logo into a Vector file (.EPS format). Generally, cost will be between $50 and $200.00. We could tell you exact cost after discuss with our graphics designer who will convert your logo into vector format.

There are some changes needed in the proof you sent. Is it possible to modify now?

Obviously, you send your necessary corrections after the proof we sent you. That’s why we sent you the proof. Your award won’t be engraved until we get your final approve of proof. As soon as we get final approval of your proof only then our expert design team will engrave crystal awards using your logo, text or wording.

How much is the shipping cost?

Generally, it depends on several factors like volume of order, weight of order, order destination point, delivery time (Rush order, regular order, etc.) and delivery method (standard delivery, express delivery). In most cases your order will be shipped in standard carriers. But there are other air freight agents who offer express shipment. During order processing time our consultant will estimate shipping cost for you so that you can get your most desired crystal gift awards items in affordable price and in efficient way.

How will I know that my order has shipped?

Once we booked your order to our affiliated freight forwarding or courier agent for delivery. Immediately you will get an email confirmation from International Courier agent (i.e. FedEx). It will help you to know when your order has booked, delivery time and destination point, etc. Additionally, you will get shipment tracking number to track your order and will show you the delivery progress report in details.

Can you ship awards items internationally?

Yes! We are not only ship gift awards or crystal items within in USA but also ship corporate awards items all over the world especially in UK, Canada, Australia, New Zealand, Europe, Middle East and all over Asia. During order process you are requested to discuss with us in details: like delivery point, delivery lead time, etc. International shipment may delay to complete necessary custom formalities and may incur additional charge.

Can you deliver awards to our client’s addresses?

Yes! If needed we can delivery crystal awards or commemorative gift items to individual client’s home / office addresses. Additional charges may involve for individual awards packing and shipping. You are requested to inform us during order process so that we can quote best price for your awards order and also be sure that all of your corporate crystal gift wards will deliver to each of your client’s own address on time.

How do I track my order?

You will get another Email Confirmation from FedEx as soon as we booked your order to them. FedEx will provide you Shipment Tracking Number in their Email Confirmation. Then you can track easily and know about your shipment with delivery time and details.

Do you offer gift box or wrap for award items?

Yes! Almost all of our crystal gift award products come with a standard presentation box that is designed to protect your award during shipping and after it’s been presented. We offer many types of awards packaging and wrapping services such as: special gift box, special labeling, flower ribbons wrapping, fancy boxes, combined packaging, gift wrapping and more. For special award gift box, packing and wrapping cost please contact with our sales team and help us to know your requirement. Our team will arrange special box for gift awards, packing and wrapping to meet your requirements. Generally, we deliver all of your corporate awards and crystal gift items in standard packing box.

How much is engraving?

We offer FREE engraving for crystal awards, glass awards or corporate gift items. There are no hidden fees, setup charge and no additional charge for engraving your logo or award text on your crystal award or gift items. Please note that if you need engraving on different areas or location on crystal trophies or plaque awards items then there will be extra charge for additional engraving.

How can I submit my engraving details?

It’s our recommendation to submit your engraving information via email. You must mention your order number in the subject line and it will help us to find out on which crystal awards items we will place your engraving information. We never accept hand-written engraving information to avoid unnecessary errors. For more details please read our engraving terms and policy.

What will be the font size for engrave?

Font size depends on different types and size of crystal awards or glass awards you selected. Font size also depends on amount of text you want to engrave on award items. Our expert crystal designer will use proper font size that best suit for your awards items or gift item. It’s our recommendation to keep your text short for better engraving for corporate awards or corporate gift items.

Can you engrave my company logo?

Yes! We engrave company logo almost on every crystal awards, glass awards and crystal trophy. Some gift items may have small space to engrave logo. Sometimes it may difficult to engrave logo. Alternatively we can engrave company name in simple manner to make your awards items beautiful and unique.

Will you engrave on my supplied award items?

No. We do not engrave award items supplied by clients. We only engrave our own crystal product items.

Can you engrave signature?

Yes! If you would like to add signature to your corporate awards then we can engrave signature. You are requested to sign on white paper using black pen and send signature in PDF format. During signing on paper please make sure that your signature will larger and lot thicker than normal. Bold and large signature will allow us to scale down easily and engrave on your personalized crystal awards item. Signatures can be engraved in glass, crystal, plaques award or any gift items.

What if my awards not engraved properly?

We always take special care so that each and every crystal piece engraved according to your proof. But in case if you receive awards etched different than your approved artwork, it will be our own responsibility to replace your corporate crystal awards free of charge before your event. If we experienced that mistake made by clients then we offer in a very good manner to remake your awards on 10% discount and customer should provide additional shipping charges.

Can you help me to make wording for my awards?

Yes! We certainly help you to create best wording for your corporate awards. We have long experience in making different types of corporate awards, sports awards, custom awards, personalize awards, corporate recognition awards, promotional gift items, etc. for our customers. If you didn’t find proper motivational words or corporate dialogue for engraving text, then no need to worry about that. Just contact with our expert consultant then he/she will find out best words for you according to your business category and needs.

I don’t know how to layout text and logo that I want to use in my awards?

Don’t need to worry about that. It’s very easy job to our creative designer. Also we have lots of predefine layouts you can choose from and that will give you clear idea, how your gift awards will looks like. Simply, send us your text and company logo in PDF format. Our graphic designer will make best layout for you and send you for proof. Once you approve final layout only then we will engrave approved layout in your corporate crystal awards.

Do you create custom crystal awards?

Yes! We are highly specializing in design and manufacture custom crystal awards or personalized crystal awards. We can create any customize design as per your needs. Over the years we manufactured different types of fine crystal awards, crystal trophy awards, crystal giftware, plaques awards, glass awards, etc. You can contact with our expert crystal designer to express your own idea that will help us to produce unique and custom crystal awards for you. Alternatively visit our Custom Awards Form located on the custom awards page. Fill out the form and tell your awards ideas, quantity you want, budget, and timeline.

Do you color match Pantone colors?

Generally, we asked our customers to provide logo that matched Pantone colors to get better color to engrave gift or award item. Sometimes we may match Pantone color for you to match color exactly or match logo color as close as possible by additional charge. Please note that Pantone color can vary and may not generate accurate color due printing process.

Are your awards can be recycled?

We always believe in “Go Green”. Glass awards can be recycled easily. Crystal awards contain some non-recyclable materials that’s way crystal awards may not recycle. By the way, sometimes we arrange for special recycling program and it will help you to know how to recycle your award items if needed.


We will answer you within 48 hours (Monday-Saturday)
Quick Inquiry

Didn’t find your answer yet?

Don’t worry, just visit our contact page. You can make Phone Call, Send Email, or Live Chat with our Crystal Awards Consultant. Alternatively, you can drop us a line using our Quick Inquiry Form in contact page. One of our Crystal Awards Consultant will reach you for further clarification.